Privacy & Policy

Kambi3PL Privacy Policy

Effective Date: 01/01/2026
Last Updated: 02/01/2026

Kambi3PL (“we,” “our,” or “us”) provides logistics and delivery services through our mobile application and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, share, and protect information when you use Kambi3PL.

If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

A. Information You Provide

We may collect information you provide directly, such as:

  • Account details: name, phone number, email address, password (encrypted)

  • Profile and business details (if applicable): company name, pickup preferences

  • Delivery details: pickup address, delivery address, recipient name and phone number, parcel description, delivery notes

  • Support messages: requests, complaints, feedback, and attachments you send to support

B. Information Collected Automatically

When you use the Service, we may collect:

  • Device information: device model, operating system, unique device identifiers

  • App usage data: pages/screens viewed, actions taken, crash logs, performance data

  • Approximate location (if enabled): to support delivery routing and tracking features

  • IP address and timestamps: for security, fraud prevention, and analytics

C. Payment Information

If payments are supported in the app:

  • Payments may be processed by third-party payment providers. We typically do not store full card details on our servers.

  • We may store payment status, transaction references, and billing history for records and customer support.

D. Location Data (If You Allow It)

Location may be collected:

  • While using the app to enable features like pickup coordination, delivery tracking, and route optimization.

  • You can control location permission in your device settings. Some features may not work without it.

2. How We Use Your Information

We use information to:

  • Create and manage your account

  • Provide logistics services, including pickup scheduling, delivery dispatch, and status updates

  • Enable tracking and delivery coordination between customers, riders, and recipients

  • Communicate with you (service notices, OTPs, support responses)

  • Improve app performance, troubleshoot issues, and develop new features

  • Prevent fraud, misuse, and unauthorized access

  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information only as needed to operate the Service:

A. With Delivery Partners/Riders

To complete deliveries, we may share relevant details such as:

  • Pickup and drop-off address

  • Sender/recipient name and phone number

  • Delivery instructions

B. With Service Providers

We may use third parties for:

  • Hosting and data storage

  • Analytics and crash reporting

  • Notifications (SMS/email/push)

  • Payment processing
    These providers are permitted to use data only to provide services to us.

C. Legal and Safety Reasons

We may disclose information if required to:

  • comply with law, regulation, or legal request

  • protect the rights, safety, and security of Kambi3PL, users, or the public

  • investigate fraud or security incidents

D. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal data only as long as necessary to:

  • provide the Service

  • meet legal, accounting, and regulatory requirements

  • resolve disputes and enforce agreements

We may retain some records (such as delivery history and payment references) for compliance and operational needs.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your location, you may have rights to:

  • Access, update, or correct your personal data

  • Request deletion of your account and personal data (subject to legal retention requirements)

  • Withdraw consent for optional data processing (such as location permissions)

  • Opt out of marketing messages (if any are sent)

You can manage many permissions in your device settings. For requests, contact us using the details below.

7. Children’s Privacy

Kambi3PL is not intended for children under the age of 13. If we learn that we collected personal data from a child under 13 without appropriate consent, we will take steps to delete it.

8. International Transfers

If you access the Service from outside the country where our servers are located, your data may be processed and stored in other countries. We take steps to protect data consistent with this Privacy Policy.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date and, where required, provide additional notice. Continued use of the Service after changes means you accept the updated policy.

11. Contact Us

If you have questions or requests about this Privacy Policy, contact:

Kambi3PL Support
Email:  info@kambi3pl.com
Phone: +2348086746046

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